FAQs

How do I place an order online?

Please fill the form on the homepage and follow the directions. If you need help please call customer service or send an email to info@sebastianbdc.com.

Confirmation of rates?

Please note that any forex rate on the website need to always be reconfirmed before conclusion of transaction. Rates sometimes change faster than we can update on the site.

Delivery options?

We can only deliver within Lagos and we charge for delivery of small amounts. Delivery also depends on time of day.

PTA?

PTA needs to be booked weeks in advance as there is a high demand for it.

Cancelling an order/failure to collect

Orders can be cancelled before the execution even after payment. Orders cannot be cancelled after payment is made and currencies have exchanged hands.